Everything people ask
before they order.
Plain language, real numbers, no "contact us for details". If your question is not here, ask it through the quote form and we answer within one working day.
Ordering & minimums
What is your minimum order?
1,000 units on kraft, laminated and cotton. 5,000 on non-woven, insulated tote and thermal, and 10,000 on compostable, SOS and food grade, because those run on higher-speed lines where a shorter run costs more per unit than it saves. At 10,000 kraft bags can also switch to the fully machine-made line, which drops the price per bag.
How do I get a price?
Send the quote form with the bag type, quantity and rough size. You get a full quote back, usually within one working day. No account, no calls unless you ask for one.
Can I mix sizes or colours in one order?
Yes, as long as each size or colour meets its own minimum run. Tell us the split you want in the quote form and we price it as one order.
Do you do reorders?
Yes, and they are the easy part. We keep your artwork and specification on file, so a reorder is one message: the quantity. Same bag, same colour match, no set-up again.
Artwork & mockups
What artwork do you need from me?
Vector is best, so PDF, AI, EPS or SVG. If all you have is a PNG or a photograph of your existing bag, send that. Redrawing a simple logo is part of the job, not an extra.
How does the free mockup work?
Send your logo with the quote form. We place it on the bag you chose, in the colours and finish you chose, and send the picture back with your quote. If it is wrong, we change it. If you never order, you keep the picture.
Can you match my exact brand colour?
Yes. Give us the Pantone reference and we match it. If you do not have one, send anything printed and we will find the closest match and show it to you on the sample.
I do not have a designer. Can you help?
Yes. If you have a logo, that is enough: we handle placement, sizing and print preparation. If your logo needs cleaning up to print well, we tell you before anything goes to production.
Production & quality
How long does it take?
Three weeks in production for every product in the range, counted from the moment you approve the pre-production sample. Shipping time on top depends on where you are and whether you want sea or air.
Can I see the bag before I commit?
Twice. First a free digital mockup of your artwork on your chosen bag, with no commitment at all. Then a physical pre-production sample before the full run starts. What you sign off is what gets made.
Where are the bags made?
In China. We say so openly because it is the reason the quality and the price are both good. China is where the machines, the paper stocks and the finishing expertise for this category actually are.
How do you control quality?
Two gates. You approve a physical pre-production sample before the run starts, and every run is inspected before it ships. If something is wrong at either gate, it does not leave the factory.
Can you copy a bag I already use?
Usually yes. Send photos with something for scale, ideally a ruler or a phone next to it. We will identify the paper weight, the handle and the finish, and quote the same construction.
Shipping & delivery
Do you ship to my country?
We ship worldwide. In Europe, the United States, Canada and the GCC that means delivery to your door with duty paid. Everywhere else we quote the terms country by country, to your door where we can and to the port of destination where we cannot.
Sea or air?
Your choice, and we quote both when it is close. Sea is cheaper and suits planned reorders. Air is faster and suits a launch date. Many customers do the first order by air and reorders by sea.
Who handles customs?
On door delivery to Europe, the United States, Canada and the GCC we do: the export and import formalities, the paperwork and the duty are ours, and the price on your quote is the price you pay. On the quotes we write to a port of destination, clearance is yours and we hand over clean documents for it.
The company
Why do you publish your minimums and lead times?
Because hiding them wastes your time and ours. If 1,000 units or three weeks does not work for you, better you know before the first email.
Do you only make bags?
Yes. Nine types of carrier bag, every handle that goes on them, and nothing else. Specialising is why the specs on this site are real numbers and not "it depends".
Questions by bag
The finer points buyers ask about one bag in particular. Each product page keeps the questions that matter before ordering.
Kraft Paper BagWhy choose it over the laminated bag?
Texture and honesty. The print sinks into the fibre, textured uncoated stocks feel considered, and there is no plastic film, which your customers increasingly notice.
About the Kraft Paper Bag →Kraft Paper BagCan the paper be sourced certified?
Ask us with your quote and we confirm what certification the stocks for your run carry, with the paperwork to match.
About the Kraft Paper Bag →Kraft Paper BagWhat printing looks best on kraft?
Foil, deboss and one or two solid colours sit beautifully on the natural fibre. Full colour works too; the brown base warms whites and yellows, which is part of the look.
About the Kraft Paper Bag →Insulated Tote BagIs it reusable?
The bag itself survives many trips and customers keep the good-looking ones. The adhesive seal is single use by design: that is the tamper evidence doing its job.
About the Insulated Tote Bag →Insulated Tote BagWhich size do I need?
Count the cups: one, two, or a full round of four. The table above anchors each size, and we cut to your cup if it is unusual.
About the Insulated Tote Bag →SOS Paper BagHow do people carry it without handles?
Cradled from the block bottom, which is the point: it is a counter to car bag, not a shopping bag. For carry distance, pair it with a twisted handle kraft bag.
About the SOS Paper Bag →Food Grade BagCan it replace my plastic counter bags?
For most bakery and takeaway counter jobs, yes, and your customers will notice the upgrade. Where regulation is pushing plastic out, this and the compostable carrier cover the two sides of the switch.
About the Food Grade Bag →Still have a question?
Ask it in the quote form. Answer within one working day.